INFORMATION ON THE APPLICATION OF THE CONSUMER RIGHT TO WITHDRAW FROM THE CONTRACT
1. Right of Withdrawal
You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period expires 14 days after you (or the third party authorised by you), with the exception of the carrier, accept the goods.
When exercising the right of withdrawal, please inform us of your decision to withdraw from this contract by a clear statement (for example, by letter or e-mail) at:
- Pavol Krčmár - ALTA, Horné Židiny 18, 83102 Bratislava, Slovakia
- by e-mail: firstname.lastname@example.org.
For this purpose, you can use the sample withdrawal form enclosed below.
The withdrawal period is observed if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.
2. Consequences of Withdrawal
After withdrawing from the contract, we will refund any payments you have made in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery to you. This does not apply to additional costs if you have chosen a different kind of delivery than the cheapest standard delivery method we offer. Payments will be returned to you without undue delay, no later than 14 days after the date on which we receive your notice of withdrawal from the purchase contract. Payment will be made in the same way as you used for your payment, unless you explicitly agreed with other manner of payment, without charging any additional charges to you.
Payment for the purchased goods will be paid to you only after delivery of the returned goods back to our address or upon providing of the document proving the return of the goods, whichever comes first.
Send us the goods back to Pavol Krčmár - ALTA, Horné Židiny 18, 83102 Bratislava, Slovakia, tel. +421905014165, or contact us for the purpose of agreeing the place and time of delivery of the goods no later than 14 days from the date of exercise of the right of withdrawal. The period shall be deemed to be observed if the goods are returned before the expiry of the 14-day period.
You bear the direct cost of returning the goods.
You are solely responsible for any value reduction of the goods as a result of handling it other than necessary to determine the nature, characteristics and functionality of the goods.
SAMPLE WITHDRAWAL FORM
(fill in and submit this form only if you wish to withdraw from the contract)
- To: Pavol Krčmár - ALTA, Horné Židiny 18, 83102 Bratislava, Slovakia, tel. +421905014165, email: email@example.com.
- I hereby declare that I am withdrawing the contract for the following goods: ..............
- Order date / Date of receipt of the goods ..............
- Name and surname of consumer ..............
- Consumer address ..............
- Consumer signature (only if this form is submitted in paper form) ..............
- Date ..............